Treatment Coordinator

Treatment Coordinator 

Location: Maidenhead, Berkshire

Salary: Very Competitive + Excellent Benefits

The Client:

Our client is a well - established dental practice dedicated to providing high-quality dental care while offering a wide range of dental services, both through the NHS and privately.

The Role:

As a Treatment Coordinator, you will play a pivotal role in working closely with clinicians and practice teams to elevate the patient experience, drive private treatment uptake, and secure practice budget achievement.

Responsibilities:

• Deliver outstanding customer service to every patient
• Offer complimentary consultations and discuss available treatment options.
• Increase private revenue and oral hygiene product sales.
• Nurture relationships with referring practices and manage referrals.
• Conduct daily / weekly team meetings and practice updates.
• Schedule hygiene appointments.
• Assist patients with finance applications and update tracker.
• Process payments and maintain records.
• Track open courses of treatment and follow up with patients.
• Update referral tracker and lab work records
• Record patient phone call details and manage private patient recalls.
• Maintain and handle patient records in line with data protection policies.
• Respond to patient queries and resolve complaints.
• Maintain notes and record patient consultation on SOE.
• Perform iTero scans for potential ortho treatment.
• Complete consent forms, finance applications, treatment bookings, and payments after patient's consultation
• Ensure necessary materials and lab work are ready for treatment.

Requirements:

• Previous experience working as a Treatment Coordinator or in a similar role.
• Strong communication skills with the ability to explain treatment options clearly and empathetically to patients.
• Attention to detail and organisation, ensuring smooth coordination of treatment plans and appointments.
• Empathetic approach towards patients' needs and concerns, fostering trust and rapport.
• Commitment to maintaining a professional and compassionate demeanor while interacting with patients and colleagues.

Benefits:

• Additional leave
• Employee discount
• Health & wellbeing programme
• Referral programme
• Store discount

Apply now for this exceptional opportunity to work with a dynamic team and further enhance you career.

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