£30,000 Per Annum
Systems Installation (Telecoms) Engineer
Wales and West Midlands
Up to £30,000 pa
My client have been strengthening business communications for UK SMEs for almost 20 years.
With a product portfolio that covers a range of managed services (including telephony, business internet, IT services, cybersecurity and cloud infrastructure) they provide all the features their customers need to work as efficiently as they want to.
They deliver communication solutions to allow people to work exactly how, and where they want to.
I am looking for a Systems Installation Engineer (Telecoms) who has great communication skills, who has the ability to explain technical detail to customers, be approachable to customers and liaise with the sales team.
This role is a remote role - approximately 70% of time is working on client sites – with occasional travel to Stafford - the majority of the customers are based around the Liverpool area so it would be ideal if you were in the North West / Merseyside area.
You will be designing, installing, & maintaining the overall performance of the voice network, including analogue, digital, VoIP, and line configurations and installations, voice mail and IVR, reporting, voice gateways, IP call processing equipment, contact centre/ACD equipment.
Processing service requests for telephony and network related service; supporting moves, adds and changes; resolving issues with telecommunications vendors and vendor installation assistance
Troubleshooting, maintaining, upgrading, and providing solutions to voice quality issues and call routing problems and other complex hardware/software problems.
Collaborating with end users, vendors, and other technical staff members on the identification, isolation and correction of problems as well as enhancements in the voice networks and systems
You will be one of the voice technical resource and subject matter expert for the resolution of moderate to complex voice, voice mail, contact centre and call accounting issues, and will support junior engineers with any complicated cases.
You will be working with a small and friendly Service Delivery team, working closely with our Account Managers and liaising with Support Engineers within our Stafford Office.
You will have previous experience in a hands-on role supporting / installing IP telephony system and be able to troubleshoot and understand connectivity issues.
An excellent problem solver with strong analytical skills, you will have good working knowledge of IP Networking and troubleshooting and experience of dealing with Routers, Firewalls and network configuration.
You will need a full UK Driving License with access to your own vehicle, as this role will be 70% off site working with our customers. A car allowance will be provided.
25 days holiday, plus UK Bank Holidays
An additional day off to celebrate your birthday.
Group Income Protection.
This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual.
Requirements forSystems Installation (Telecoms) Engineer : experience of voice network, including analogue, digital, VoIP, and line configurations and installations, voice mail and IVR, reporting, voice gateways, IP call processing equipment, contact centre/ACD equipment.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.