Technical Specialist

Reference

CLE/AR/055663

Sector

Science

Salary

£25,000 Per Annum

Town/City

Saffron Walden

Contract Type

Permanent

Closing Date

22/06/2021

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Technical Specialist

Saffron Walden

Salary: £25,000

The Company:

Our Client is a successful, family-owned company, proud of its achievements and its strong team. You will be part of a friendly and supportive team that aims to develop a culture of innovation, excellent customer service, and employee engagement.

They provide innovative chemistry equipment for safer, cleaner, greener, and more productive chemical research. Their largest customers are in the academic, pharmaceutical, biotech, agrochemical, chemical, and fine chemical markets. They sell directly in the UK and internationally via a network of distributors

Role Responsibilities:

Providing technical support via telephone, email and online chat to end-users, distributors and colleagues for the full range of chemistry products

  • Pre-sale product selection/specifications
  • Post sales enquires
  • Identifying spares, accessories, add-ons  
  • Assisting with product installation/start-up/set-up issues
  • Application support
  • Diagnosing faults
  • Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment
  • Providing support to the Marketing department, including technical advice, copy writing, blogs, instructions and FAQ’s
  • Liaising with end-users, distributors and our sales teams to understand custom requirements
  • Prepare and send quotation, with full costings and technical detail
  • Following up quotes and monitoring quote statistics
  • Post-sales Project Management:
  • Checking all Purchase Orders received for custom quotes
  • Co-ordinating the manufacture or supply of the quoted items with purchasing and production
  • Collating, checking, assembling and testing all items pre-delivery
  • Feedback to R&D and New Product Introduction with the aim of standardising regular custom requests
  • Debugging, functional, and performance testing of products
  • Producing reports and sharing with team
  • Testing applications on existing products:
  • Supporting customer queries or technical issues
  • Setting up and testing systems, including scientific instruments, glassware, and software

Essential Skills & Requirements:

• Scientific background via degree or similar level qualification in chemistry, physical sciences, or via practical lab experience

• Experience of working in a technical support role is beneficial, but not essential

• Hands-on laboratory skills preferred

• Fully IT literate with standard Microsoft Office packages Word, Excel, and PowerPoint

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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