IT & Internet
£28,000 to £31,000 Per Annum
Service Delivery Manager – Brighton
Salary – £28k - £31k based on experience + Private Healthcare
The client provides a content curation platform that helps brands sell
As the leading content platform in the automotive sector, they are working with 22 of the top 40 global brands including Porsche, Volvo, Mercedes, JLR, Audi, McLaren, Toyota and Citroen who see large increases in marketing engagement and a ROI of up to 10-1. They are now expanding into other sectors and are already working with Sainsbury’s, Boden and Sweaty Betty in the retail and e-commerce sectors.
You’ll be coming on board at an incredibly exciting time for the business as they ramp up their growth and build deeper relationships with the world’s most exciting automotive and e-commerce brands.
Looking for a meticulous and technically capable Service Delivery Manager to join their super star Customer Success team. You will work closely with one of their Senior Customer Success Managers and will be responsible for delivering both strategic and technical services across our Strategic Accounts. The role will enable you to work with some of the biggest Automotive brands in the world
Being accountable for Service Delivery across a small number of assigned accounts.
Delivering various technical tasks to maximise client satisfaction and growth of the business by achieving target utilisation levels.
Managing incoming customer issues & requests including analytics and platform troubleshooting for customers - escalating where required in a timely manner.
Creating content plans for automotive websites based on available content that meets client guidelines and objectives.
Managing content uploads and associated taxonomies, ensuring content is uploaded and tagged accurately.
Reviewing PR content to find the best fit for business goals. Suggesting content on an intermittent basis.
Supporting Customer Success Managers with account analysis, data and reporting through to preparation of slides for use in QBRs and EBRs.
Documenting, optimising and carrying out best practices that can continually improve the clients’ services at scale.
Continually growing value by increasing skills, knowledge and ability in leading
Marketing Technology consistent with their business strategy
Supporting account configuration and set-up tasks which will be required from time to time.
Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing customers internally
Skills and Experience
Someone who has had exposure to the Software industry, preferably within a related domain of Social Media & Content Marketing
Degree educated from a leading university
3-5 years of relevant experience including 1-3 years in a Professional Services role working with global brands
You possess knowledge of the Digital Marketing ecosystem - with Content Delivery &
Email Personalisation a huge bonus
Technically minded with experience in the following areas an advantage:
HTML/CSS, Google Analytics, Excel/Google Sheets
You have a strong customer focus - with experience liaising with Associate / Manager level contacts
28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas)
Flexible working policy
Training & development opportunities
Collaborative and creative company culture
Regular team days out and events
Potential to join share option scheme
Private Healthcare through Vitality (after successful probationary period)
Cycle to work scheme
Flexible hours – Full time - Permnant
Fully remote for now, and 2-3 days in the Brighton office when things are safer.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.