Service Controller / Service Advisor

Service Controller / Service Advisor

Location: Skelmersdale, Lancashire 

Salary: £29,000 - £36,500 + Excellent Benefits

Full - Time, Permanent, Monday - Friday (40 hours)

An exciting opportunity has arisen for a Services Controller to join our client. They are a well-established organisation in the automotive industry, offering an extensive range of municipal trucks, specialty vehicles for hire and provide contract hire options.

Responsibilities:

• Coordinate with maintenance providers to ensure service quality and adherence to agreed response times.
• Record all Vehicle Off Road (VOR) incidents in the internal reporting system and update daily.
• Engage with customers and suppliers, attending meetings to address issues.
• Approve and oversee expenses from external parties.
• Budget management, identifying issues with vehicles and service providers, and implementing improvements.
• Meeting SLAs with minimal customer downtime.
• Identifying warranty work and process claims.
• Approving repairs and processing invoices using the in-house system of the company.

Requirements:

• Ideally worked as a Service Controller, Service Advisor, Service Coordinator or in a similar role.
• Possess 2 years of experience in the automotive industry.
• Understanding of mechanical sector and knowledge of HGV transport industry.
• Skilled in customer service and Microsoft Office packages.
• Strong multitasking and organisational skills.

Benefits:

• Competitive salary.
• Life assurance.
• 25 days of annual leave
• Free parking.
• Salary Sacrifice pension
• Employee assistance program.
• Discount shopping with numerous retailers.
• Online health advice.

Apply now to seize this remarkable career opportunity in a dynamic automotive industry.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.