Service Advisor

Reference

NBO/AR/055318

Sector

Car Industry

Salary

£25,000 Per Annum

Town/City

Chelmsford

Contract Type

Permanent

Closing Date

19/05/2021

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Service Advisor – Chelmsford

Salary: up to £25,000 plus Bonus (OTE £36,000 Per annum) 47hrs per week  

The Company

Our company are the UK’s largest of its kind, and number one independent 4 x 4 dealership who are seeking a Social Media Assistant to join their state of the art dealership.

The Role

This role will be responsible for dealing with the customers in regards to the services and repairs of the vehicles.  You will be promoting the sale of service and accessories and making sure maximum profit is achieved from all service works in accordance with company policy.

Role Responsibilities:

  • Making outbound calls, taking service bookings and inputting on reservation system
  • Greet customers, discuss, identify and progress routine service and repair requirements
  • Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
  • Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
  • To ensure price lists and charge out rates are kept up to date at all times
  • To accurately cost all invoices for payment
  • Accept payments for work according to company policy
  • Ensure all clerical functions within the reception area are carried out in accordance with company policy

Essential Skills & Requirements:

You will have previous experience as a customer c=service advisor role within the motor trade and have proven track record of delivering outstanding customer service.  You need to have extensive knowledge of Microsoft office and the ability to communicate equally with mechanics, customers and senior management.  Knowledge of the motor industry, parts and service is an advantage.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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