Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.

You will be responsible for:

• Managing customer bookings and providing timely updates on vehicle progress
• Processing work authorisations and ensuring accurate invoicing
• Maintaining vehicle records and service history efficiently
• Overseeing workshop diary to optimise capacity and utilisation
• Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
• Coordinating MOT bookings and verifying test documentation
• Ordering parts and arranging sub-contracted work where necessary
• Supporting overall service operations to enhance the reputation of the organisation
• Promoting additional workshop services and repairs where appropriate

What we are looking for:

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
• Proven experience in an automotive service environment.
• Possess experience working with either HGV or light commercial vehicles.
• Basic technical knowledge of commercial vehicles.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organisational and administrative skills with attention to detail

Shifts:

• Monday - Friday:9am - 6pm
• 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)

What’s on offer:

• Competitive salary
• Annual bonus based on performance
• Generous annual leave including bank holidays,
• Cycle-to-work scheme
• Free on-site parking
• Personal accident cover
• Corporate uniform
• Referral bonus
• Paternity pay (full 2 weeks)
• Additional leave for service loyalty
• Pension scheme and salary sacrifice options
• Health and wellbeing support including mental health first aiders
• Support for career development and multi-manufacturer training

This is a fantastic chance to progress your career with a leading commercial vehicle service provider!

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.