Service Advisor

An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles.

As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience.

This full-time role offers a salary range of £28,000 - £34,000 and benefits.

You will be responsible for

• Managing customer bookings via phone and online and updating the service diary.
• Liaising with workshop managers and technicians to coordinate jobs efficiently.
• Sourcing parts, calculating labour costs, and preparing accurate job pricing.
• Building and upselling customer work, including preparing vehicle reports.
• Supporting front-of-house operations to maintain seamless customer experience.

What we are looking for

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role.
• Ideally have 3 years of experience within a volume specialist or prestige automotive brand.
• Strong understanding of motor vehicles and the automotive trade.
• Skilled in customer engagement and handling enquiries professionally.

Shift:

• Monday - Friday: 8am to 5.30pm
• 1 in every 3 Saturdays: 8.00am to 1.00pm.
• 1 hour lunch break

What’s on offer

• Competitive salary.
• 22 days Paid holidays and bank holidays.
• Company pension scheme.
• Employee discounts
• Free on-site parking.

This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.