Sales Operations Co-ordinator

Reference

JJA/AR/055563

Sector

Secretarial, PA & Administration

Salary

£20,000 Per Annum

Town/City

Letchworth

Contract Type

Permanent

Closing Date

08/06/2021

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Sales Operations Co-ordinator – Letchworth Garden City, Hertfordshire

Salary: £20,000

25 days holiday + bank holidays

The Company

An exciting opportunity to work for our client a leading online retro gaming retailer, based in the UK with worldwide distribution.

The Role

This is a unique opportunity to join a fast moving, successful and growing business within the video games sector. You will be a key member in the team coordinating the operational aspects of the sales process.

Role Responsibilities:

Responsible for controlling all aspects of the sales order processing function and for a wide variety of sales support, administration and customer service duties within the business including:

  • Sales order processing – checking and processing orders, sending to logistics partner for despatch and preparing necessary shipping documents
  • Checking stock levels, ensuring stock is flagged for reorder when needed
  • Day-to-day liaison with trade warehouses to ensure orders are despatched on time and stock integrity is maintained
  • Working through the Amazon vendor central and seller central systems to obtain orders, send in stock and deal with queries arising
  • Process consignment orders including checking customer reports, entering on Sage and verifying all stock has been invoiced
  • Customer service support on an ongoing and daily basis including solving customer problems, investigating queries and responding to customers in an appropriate manner
  • Covering for production matters when required: including placing of purchase orders, receipt of deliveries and ensuring timely delivery
  • You will be able to measure success: daily sales, order processing, dispatch time measures, stock integrity, amazon performance, customer service and customer satisfaction.

Essential Skills & Requirements:

  • At least two years of experience of dealing with administrative duties, requiring accuracy and attention
  • Familiarity with working in an office environment, interacting with stock and sales systems or similar (preferably Sage)
  • Ability to interpret data, make sensible decisions and follow processes consistently
  • Confident with MS Office including Excel to at least the level of creating calculations and sorting data
  • Ability to stay calm under pressure, juggle priorities and deal with customers and colleagues in a consistent and positive manner
  • Highly adaptable and flexible and able to work efficiently in a fast paced environment.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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