Property Manager

Property Manager

Location: Chinnor, Oxfordshire/Marlow (OX39 )

Salary: £30,000 - £35,000 (Depending on Experience)

Our client has established itself as one of the leading estate agencies in the counties of Buckinghamshire and Oxfordshire, they offer a stimulating working environment with continual support and career development opportunities. Joining a diverse and ever-expanding company, you will have every chance to shine, if you are ready to welcome a challenge.

Main duties and responsibilities include:

As Property Manager your role will be to focus on the day-to-day running of the lettings department and ensure all Landlords and Tenants get first class customer care.

• Producing reports for Directors as and when required
• Answering phones and emails from Landlords, Vendors and Applicants. Dealing with enquiries and carry out viewings.
• Giving feedback to landlords in a timely manner
• Registering new applicants on acquaint
• Arranging EPC’s and Floorplans
• Follow procedures for setting up new tenants on Acquaint
• Carry out Referencing, saving reports onto Acquaint and keeping both landlords and tenants up to date with progress reports
• Collecting necessary ID from Landlords and Tenants before moving in
• Ensuring they have signed terms and conditions in the file and copied onto Acquaint for each new property.
• Producing Tenancy Agreements and ensuring they are signed by all parties before tenants move into the property
• Setting up hard files in office with Front Sheet and Communications Sheet etc
• Arranging Inventory Check Ins and Check Outs. Liaising with all parties to ensure these operations run smoothly.
• Welcoming new tenants into properties and ensuring they are happy with their new home. Liaising with Landlords if there are any problems that need addressing immediately
• Checking they have a full list of Gas & EICR Certificates for each property. Ensure these are renewed before they expire. Keep landlords informed of when they are due before they instruct a contractor to do this.
• Carrying out property inspections on a regular basis in accordance with company rules and send reports to landlords and tenants plus keep records on Acquaint
• Maintenance - keep accurate records in Acquaint with maintenance issues, liaising with tenants, landlords and contractors to get required work booked in and completed
• Renewals - contacting tenants before contracts are due for renewal, drawing up renewal contracts and chasing unsigned contracts
• Managing deposits into and out of the Deposit Protection Service. Keeping adequate records. Liaising with Landlords and Tenants at the end of the tenancy to ensure smooth returns of deposits.
• Handling any disputes between Landlord and Tenant in a sympathetic but orderly way. Offer guidance to all parties to avoid the necessity to go into dispute with DPS.
• Compiling evidence when necessary to resolve any disputes for the DPS
• Assisting with Invoicing as and when required and liaising with book-keeper to ensure records are kept on Acquaint.
• Entering invoices onto Acquaint and making payments to contractors and suppliers
• Checking rental account payments in and out and chasing unpaid rents
• Assisting the book-keeper in reconciling all bank accounts for Lettings

Others:

• Carry out general office duties to maximise departmental efficiency, including obtaining office supplies
• Maintain an updated knowledge of changes in relevant legislation
• To assist in business development including canvassing for new instructions and database marketing
• Be available for Staff Meetings and Training as required
• Maintain high standards of personal appearance at all times
• Other duties as required by the department

Skills, experience and qualifications required:

• At least 2 years Property Manager experience.
• Strong communication skills both written and verbal.
• Self-motivation and a positive attitude.
• Highly organised and energetic.
• Focused and supportive to other team members.
• Customer service orientated
• Hard working, Punctual and Reliable
• Be IT literate with the ability to use Word and Excel.

Working hours:

• Mon to Friday: 9.00am - 5.30pm

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.