IT & Internet
£50,000 to £70,000 Per Annum
Product Manager - Poole
Salary: up to £50k (OTE £70K) + Bonus + Healthcare + Pension + Discount Shopping Scheme + Free Car Parking +Casual Dress Code + Cycle to work Scheme + Flexible working Policy
Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).
Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.
The Product Manager (ERP) owns the go to market (“GTM”) process for the ERP products which means planning and coordinating the readiness of all relevant areas of the business in respect of these product lines. Their responsibility is to ensure the products and services that make up the ERP line of business are commercially viable, taken to market and maintained effectively and efficiently. The headline products in the ERP line of business are SAP Business One, SAP Business ByDesign, Codescan & SAP Concur but also includes horizontal and vertical add-on’s from ISV’s together with the value-added services that are sold to design, implement, manage, and maintain these software solutions.
Reporting to the Products Director and working in close cooperation with other board members and department heads, you will be responsible for the effective GTM of the ERP products with time to market, customer experience, quality of service delivery and economic performance at the heart of the success criteria.
The role is office based with occasional travel envisaged to customer and supplier sites. It may require out of hours working both on a pre-arranged and ad-hoc basis.
Duties and responsibilities
New ERP product introductions
Identify and create business cases for new products and services that fall under the Applications line of business.
Plan and execute the introduction of new products ensuring all departments affected are prepared for the introduction, including (but not exclusively):
Legal, Marketing , Sales, Project Management, Presales, Consultancy, QA, Support, Finance, Internal Systems
To visit, on occasion, customer and supplier sites or conferences/exhibitions in support of new or existing products.
To maintain own records in the company's systems such as project time booking and incidents.
To design, create and/or implement other systems and procedures as may be necessary for the general running of the company, generally with a focus on product management.
Share experience and knowledge with other members of the company.
Keep abreast of trends, techniques and technology as related to the products relevant to the company and implement these where appropriate and within budget.
Make recommendations and advise on technologies and techniques that will improve the delivery of future customer projects.
A high-level blend of both commercial and technical appreciation of ERP
Managing ERP or similar business software products in a reseller business
Working closely with commercial teams (sales/marketing/board)
Working closely with service delivery teams (consultancy/support/software development)
A strong understanding of software architecture and software ecosystems
Excellent commercial awareness with a focus on the profitability and ROI of products and services
Excellent organisational and documentation skills
Ability to delegate tasks and hold to account management teams and board members along with their team members
A broad knowledge of the ERP / Business Software market in the UK
Upkeep of product management systems / resource portals
Experience of SAP Business One or SAP Business Design in a commercial and/or technical capacity
Experience of project management in multi-functional environments
Experience working with an in-house software development team to improve and iterate software products.
Qualifications and Certifications
Minimum GCSE or equivalent Maths and English - grade C or above
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.