Product Manager (Delivery/Customer Service)

Reference

PCO/AR/056808

Sector

IT & Internet

Salary

£130,000 Per Annum

Town/City

London

Contract Type

Permanent

Closing Date

24/12/2021

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Product Manager (Delivery/Customer Service) - Remote/USA

$130,000 + bonus + stock options

My client, a digital start-up AI Software Builder is looking for an experienced Product Manager who is a team player, with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

This is fully remote working within the USA.

The start-up specialises in building, maintaining and running bespoke software for their customers, making it faster, more accessible and less expensive for everyone to bring their ideas to life.

Last year they secured $29.5m of funding to scale our growth in Europe. They already have three offices in LA, Delhi, and London and recently hit 250 employees globally. A key focus for them this year is to significantly grow their London operation.

Requirements

Familiarity with how software is built (e.g. lifecycle)

Speaking to our customers in a professional and respectful manner and representing Builder.ai

Drafting product docs, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.

Capturing user requirements in a structured format, known as our Build Card (specification document)

Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

Work closely with the Sales Team, Designer and execution team to define the project scope and objectives.

Manage project scope by assessing requirements changes, determining and conveying impact on time and risk.

Manage client expectations, anticipates operational and tactical risks and tracks them.

Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

A minimum Bachelor's Degree, with project management experience.

Nice to have

Someone who has built an app

Someone who has been a product owner for a customer

Skills needed

Exceptional time management skills

Excellent writing and communication skills

Extremely detailed oriented and organised

Have the knowledge, skills and experience to be able to recognise when problems surface or potential problems are looming.

He/she should be capable of taking on different challenges and making things possible even though they seem impossible at first.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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