IT Technician




IT & Internet


£20,000 to £24,500 Per Annum



Contract Type


Closing Date


Share this Job

IT Technician - Banbury, Oxfordshire

Salary: £20k - £24.5k based on experience

The Role: 

A school-based in the North of Oxfordshire are looking to appoint a dynamic IT Technician to join their team. You will be responsible for all day-to-day technical support and IT systems management under the leadership of the Network Manager. Looking for a team-player who is an excellent IT technician with the skills to work effectively with all staff and students.

Working to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the academy


  • Provide first line technical support, responding to users’ helpdesk requests in a timely and effective manner to minimise any disruption to teaching, learning or administration
  • Monitor the performance and fitness for purpose of end-user devices and resolving hardware and software faults, finding temporary workarounds where necessary and escalating to the ICT Network Manager where necessary.
  • Monitor and manage network stability and performance
  • Implement change requests
  • Ensure compliance with backup, anti-virus and other security provisions
  • Actively monitor or respond to assigned helpdesk jobs with diligence
  • Log any helpdesk incidents reported verbally, to enable them to be adequately tracked, resolved, and reported on.
  • Search knowledge base to inform diagnosis and resolution.
  • Record detailed diagnostic information to assist with the building of the knowledge base.
  • Where a satisfactory and immediate fix is not possible, escalate to the ICT Network Manager
  • Install and test new peripherals.
  • Perform basic PC hardware repairs and upgrades.
  • Diagnose and resolve basic PC, printer, peripheral and software faults.
  • Install applications and other software, configure and test and carry out any required maintenance of applications (e.g. install service packs).
  • Perform basic diagnostic and recovery routines on network equipment.
  • Follow instructions to maintain user accounts and permissions.

Skills and Experience:

  • An understanding of the management and troubleshooting of networked systems.
  • A strong skillset in the management of users within a Windows environment.
  • The ability to troubleshoot issues with hardware, identifying faults and resolving / escalating as required.
  • Ability to prioritise workload & research potential fixes.
  • Excellent communication skills.


  • 37 hours per week, Full time

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

You may also be interested in...

Senior ICT Support Engineer - Cambridge Salary: £20k - £33k + 31 Days Holidays + Mobile Phone + Medical Plan + Pension + Sick Leave + Financial Bonuses + Birthday Treats + Personal Development Pla
Salary: £20,000 to £33,000 Per Annum Sector: IT & Internet Contract Type: Permanent Town/City: Cambridge
Web Developer - Cambridge Job Type: Part-time, flexible working arrangements, hybrid working Salary: Competitive (Negotiable depending on experience) + Flexible working + Pension + Medical Cash
Salary: Competitive Sector: IT & Internet Contract Type: Permanent Town/City: Cambridge
C# .NET Developer - West London, KT12 Salary: £35k - £50k pa We are looking to recruit an experienced C# Developer for our client, an expanding Debt Collection Agency, based in their West London
Salary: £35,000 to £50,000 Per Annum Sector: IT & Internet Contract Type: Permanent Town/City: West London
Enterprise Architect - IT Management & Technical Consultancy Surrey & Field Based Salary: £70-90k pa plus benefits, bonus (7-15%) & on-going training Our client, an expanding medium-sized Man
Salary: £70,000 to £90,000 Per Annum Sector: IT & Internet Contract Type: Permanent Town/City: Surrey & Field Based
SaaS Client Support Executive Salary: £25.000 Full Time - Permanent The Role: My client is on the lookout for a technically proficient, client-facing individual to join their well-estab
Salary: £25,000 Per Annum Sector: IT & Internet Contract Type: Permanent Town/City: Leeds