IT Support Engineer (MSP)

IT Support Engineer (MSP)

Location: Uxbridge, West London

Salary: £25k - £30k + Progression + Company Benefits

The Client:

Our client is a fast growing and market leading IT Solutions Provider, offering IT support to businesses across the UK.

The Role:

They are looking for an IT Support Engineer with 1st and 2nd Line experience to join their team working with an education client based in Uxbridge.

Duties:

• Provide 1st and 2nd Line IT Support.
• Work with the helpdesk team to manage tickets.
• Escalate tickets to 3rd line or third parties when required.
• Ensure that all pipeline activity is accurately recorded and updated within CRM.
• Respond to technical issues promptly.

The ideal candidate will have:

• Previous experience working for an MSP or technology company.
• Excellent communication skills with a consultative approach.
• Excellent knowledge of Windows 10 and 11 plus M365.
• Own vehicle and full UK license.

What’s On Offer:  

• Up to £30,000 salary with potential to earn more.
• Fantastic career progression.
• 28 days holiday.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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