IT & Internet
£35,000 Per Annum
Infrastructure Support Technician (2nd line) - Poole
Salary: up to £35k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking + Flexible working + Casual Dress Code + Cycle to Work Scheme
Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).
Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.
An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT infrastructure solutions, primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Microsoft, Citrix, VMWare, EMC, Sonicwall, Dell and HP.
**Working hours will within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)
It is expected that candidates have at least 5 years’ experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.
A professional and confident manner
Attention to detail and ability to think laterally under pressure
A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
Understanding of network infrastructure appliances such as routers, switches and wireless network points.
Accreditation or experience in the majority of the following technical products:
Microsoft 365 Administration & Apps Suite, Azure, In Tune, Conditional Access, Microsoft 365 Administration & Apps Suite, Microsoft Server Operating systems, Microsoft Desktop Operating Systems, Microsoft Exchange Server, Microsoft RDS, Hyper-V, Sonicwall Firewalls, Veeam Backup solutions, 3CX Telephony, N-able product range and Scripting (Powershell)
A strong understanding of storage systems (NAS/SAN)
Accreditation or experience in any of the following technical products/practices:
Ubiquiti Networking Equipment
Qualifications and Certifications
Minimum GCSE or equivalent Maths and English - grade C or above
Degree level education an advantage
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.