Front of House Manager

Front of House Manager (Luxury Spa Hotel)

Location: Gloucestershire 

Salary: £30,000 plus benefits

The Front of House Manager is an exciting and key role within the hotel operation. Joining an exceptional team, you will have overall responsibility for ensuring all guests and visitors have a truly personalised service experience from their arrival to their departure. You can expect to receive approx. £30,000 plus 29 days holiday per annum.

Front of House Manager Role:

• Supervise and control all front of house areas and activity to the highest possible standard
• Apply and promote a culture of guest care and hospitality throughout the organisation.
• Ensure compliance with all legislative requirements including health and safety, fire hygiene and employment regulations.
• Set the highest standards of management, inspiring a motivated, efficient, and happy working team.
• Help to extend a welcome to all guests with hospitality at the forefront of all they do.
• Assist with a culture of sensible cost control and sales maximisation throughout the organisation working towards achievement of profitability targets.
• To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
• To be always readily available to deal with problems or complaints.
• To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
• To ensure maximum room occupancy within agreed policy
• To hold regular performance appraisals with all direct reports.
• To act as Senior Duty Manager.
• To attend Management Meetings as required.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.

Benefits and culture:

• Food & Drink - all meals on duty are provided, great food, premium coffee and meals prepared by the fantastic kitchen team.
• Discounts - are available on food and stays exclusively for you. 
• Wellbeing - there’s 24 hour access to the online fitness platform with countless classes at your fingertips, from high energy workouts to mindful yoga sessions, it’s all there for you to get your daily dose of feel-good.
• Team Events - are regularly organised and can vary from an educational trip to the local gin distillery to a team wander in the countryside to discover the local area – there opportunities to explore and socialise.
• Festive - teams are treated to a festive lunch in the run up to the big day as well as a Christmas present as a token of thanks too.
• And More - recommending a friend to join the family will get you cash perks - plus if you stay at the hotel you’ll be rewarded with extra holiday days and increased pension contributions.

Skills, experience and qualifications required:

• Previous experience of working in a front of house environment
• Good Hospitality industry knowledge
• Previous supervisory skills
• Self-confident & enthusiastic
• Strong inter personal skills
• Flexible Attitude 

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.