First Line Support Technician

Reference

HAL/AR/056127

Sector

IT & Internet

Salary

£22,000 Per Annum

Town/City

Poole

Contract Type

Permanent

Closing Date

12/08/2021

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First Line Support Technician – Poole

Salary: up to £22k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking + 25 Days Holidays

The company

Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

The Role

The company seeks a high-calibre individual to join a well-established team to provide 1st line support for both applications and infrastructure products and solutions. Application support centres around the outstanding business system SAP Business One and related products. Infrastructure support involves all aspects of hardware, operating systems, networking, and other related disciplines. You will be primarily responsible for incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning, and managing the technician’s queues, updating the end users, dealing with simple 1st line issues and maintaining support contracts. After training you may be expected to assist with the resolution of basic support issues. Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.

**Working hours will within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)

About you

Candidates should have experience in providing technical support in a help-desk environment or other relevant experience in a customer service oriented and customer facing environment.

Essential skills:

A professional and confident manner

Understanding of Active Directory/Group Policies

Understanding of anti-virus products and technologies

Working knowledge of PC hardware, networking principles and Microsoft Server Operating systems.

A good working knowledge of Microsoft 365 Products and Admin Console

Good interpersonal skills and communicator

Customer service oriented

Ability to think laterally under pressure with attention to detail

Advantageous skills:

Working knowledge of Citrix /Microsoft RDS / SQL/ Solarwinds Nable

Working knowledge of backup technologies

Strong working knowledge of Citrix /Microsoft RDS/ Microsoft Windows Server operating systems

Scripting (Powershell etc)

Veeam knowledge

Azure/Intune/MDM Experience

SAP B1 knowledge

Qualifications and Certifications

Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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