Drainage Coordinator/ Pest Control Coordinator

Reference

JOL/AR/057287

Sector

Construction

Salary

£26,000 Per Annum

Town/City

Fulham

Contract Type

Permanent

Closing Date

21/12/2021

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Drainage Coordinator/ Pest Control Coordinator - Fulham, London     

From £26,000.00 per year

8am -5pm Monday to Friday

Full time, Permanent 

The Company:

Our client is a well-established and dynamic company that have a reputation for providing exceptional Property Services to both homeowners and businesses. This innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence. They are specialising in Damp, Roofing, Drainage, Pest Control and Restoration in UK.

The Role:

Our client is looking for a Drainage/ Pest Control Coordinator to join their team.

Role Responsibilities:

  • Coordinate, organise and oversee drainage works / pest control bookings from start to finish
  • Maintain brand, image and service delivery that makes the company stand out from its competitors
  • Ensure customer service, service delivery and staff morale are up to/beyond the standards required by the company
  • Coordinate and control of service arrangements by liaising with customers and delivery team.
  • Manage the diaries/pipeline and workflow of delivery team whilst ensuring that all appointments are booked correctly.
  • Oversee the geographical service coverage. Change and update the bookings to ensure these are cost effective and logical.
  • Ensure that all emails, enquires and customer complaints are promptly handled.
  • Ensure all reports sent by the engineers have a clear description of the services required to customers.
  • Ensure customer journey is up to standards required by the company. They must have happy customers.
  • Organise access into properties (i.e. key collection, etc.)
  • Oversee and enhance the daily operation of the division by collaborating with members of the team
  • Demand report compliance onsite and report any failures to the Pest control and Drainage team leader.
  • Carry out random checks on technician reports to ensure compliance for H&S and upselling elements purpose.
  • Ensure that all staff are in branded uniform.
  • Be the first point of contact for all inquiries and issues from office staff and technicians.

Essential Requirements:

  • Experience in customer service and sales/upselling is essential
  • To be thorough and pay attention to detail
  • The ability to manage a team and resolve staffing or operational issues
  • The ability to motivate the team and create a positive and professional work environment
  • Patience and the ability to remain calm in stressful situations
  • Excellent verbal communication skills
  • Ability to think clearly using logic and reasoning
  • Able to carry out tasks on a computer or hand-held device

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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