Dispute Resolutions Specialist (Financial Services

Reference

JMA/AR/063789

Sector

Banking, Finance & Insurance

Salary

£30,000 to £45,000 Per Annum

Town/City

Rochester

Contract Type

Permanent

Closing Date

20/03/2024

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Dispute Resolutions Specialist (Financial Services)

Location:Rochester, Kent (Hybrid)

Salary: £30k - £45k + Excellent Benefits

The Client:

Our client, a significant presence in the financial sector, is committed to providing a sense of financial tranquility.

The Role:

They are seeking a Resolutions Specialist to meticulously investigate and address complaints in a timely manner, ensuring equitable client resolutions. They will consider applicants without level 4 qualifications on the condition that they become qualified within 2 years. Expenses covered, but self-study required.

Salary for experienced candidates would be £40k - £45k and for unqualified candidates £30k - £35k.

Responsibilities:

  • Investigate and resolve complaints promptly, ensuring fairness for clients.
  • Manage complaint process, adhering to regulatory timeframes.
  • Precise and organised documentation of complaints, ensuring up-to-date complaint files
  • Communicate effectively with clients for resolution and updates.
  • Conduct precise redress calculations as per DISP rules.
  • Handle escalated complaints with the Financial Ombudsman Service.
  • Collaborate regularly with the Adviser Team on complaint matters.
  • Analyse root causes, identify trends and propose solutions.
  • Update senior staff with analysis findings and updates.

Requirements:

  • Previous experience working as a Resolutions Specialist, Complaints Handler in a similar role.
  • Possess 3 years of experience in complaints handling, particularly in pensions or hold a Level 4 qualification.
  • Experience in overseeing advice & administration complaints in financial services.
  • Proficiency in conducting redress calculations aligned with DISP rules
  • Strong understanding of DISP requirements, as regulated by the FCA.
  • Skillful in investigating complaints, composing acknowledgments, & delivering conclusive responses within regulatory timeframes.

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance

Seize this excellent career move within a respected financial organisation. Apply now to take your next step!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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