Dispute Resolutions Specialist (Financial Services

Dispute Resolutions Specialist (Financial Services)

Location:Rochester, Kent (Hybrid)

Salary: £30k - £45k + Excellent Benefits

The Client:

Our client, a significant presence in the financial sector, is committed to providing a sense of financial tranquility.

The Role:

They are seeking a Resolutions Specialist to meticulously investigate and address complaints in a timely manner, ensuring equitable client resolutions.

Responsibilities:

• Investigate and resolve complaints promptly, ensuring fairness for clients.
• Manage complaint process, adhering to regulatory timeframes.
• Precise and organised documentation of complaints, ensuring up-to-date complaint files
• Communicate effectively with clients for resolution and updates.
• Conduct precise redress calculations as per DISP rules.
• Handle escalated complaints with the Financial Ombudsman Service.
• Collaborate regularly with the Adviser Team on complaint matters.
• Analyse root causes, identify trends and propose solutions.
• Update senior staff with analysis findings and updates.

Requirements:

• Previous experience working as a Resolutions Specialist, Complaints Handler in a similar role.
• Experience in overseeing advice & administration complaints in financial services.
• Proficiency in conducting redress calculations aligned with DISP rules
• Dip PFS Level 4 qualification or equivalent (Beneficial)
• Strong understanding of DISP requirements, as regulated by the FCA.
• Skillful in investigating complaints, composing acknowledgments, & delivering conclusive responses within regulatory timeframes.

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Seize this excellent career move within a respected financial organisation. Apply now to take your next step!

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.