Customer Support Specialist

Reference

NBO/AR/055319

Sector

Car Industry

Salary

£22,000 to £30,000 Per Annum

Town/City

Chelmsford

Contract Type

Permanent

Closing Date

21/05/2021

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Customer Support Specialist - Chelmsford

Salary: £22,000 - £30,000

The Company

Our company are the UK’s largest of its kind, and number one independent 4 x 4 dealership who are seeking a Customer Support Specialist to join their state of the art dealership.

The Role

This role will be providing an all-round customer experience and keeping track of reviews and satisfaction.  You will be dealing with all customer queries and trying to resolve any concerns.

Role Responsibilities:

  • Respond to customers queries in a timely and accurate way, via telephone , email or chat
  • Identify customer needs and offer any required support with their purchase
  • Manage the appropriate methods in obtaining feedback on overall customer experience and satisfaction
  • Share overall customer feedback findings with relevant colleagues
  • Monitor customer issues via reviews and reach out to provide assistance
  • Follow up with customers to ensure any outstanding issues are resolved

Essential Skills & Requirements:

  • Experience in similar role
  • Excellent communication skills
  • Logical thinking to provide answers to customers questions as well as resolutions for various issues
  • Use own initiative and work independently
  • Microsoft office competent
  • Clearly spoken, warm, empathetic and friendly approach with a professional manner

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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