Customer Support Executive

Reference

SBM/AR/058868

Sector

IT & Internet

Salary

£23,000 Per Annum

Town/City

Haddenham

Contract Type

Permanent

Closing Date

27/07/2022

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Customer Support Executive

Haddenham, Buckinghamshire

Salary - Circa £23000 Depending on Experience plus Generous Benefits

12m FTC (maternity cover)

Hybrid of Office Based & Remote

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

The Company

Our client is a respected, data-driven financial services software provider. They pride themselves on delivering robust, well supported tools and applications to their customers - which include some of the biggest names in the UK financial services industry.  They are based in Haddenham (near Aylesbury) and are a great place to work with some great Glassdoor reviews!

The Role

They are currently looking to hire a Customer Support Consultant to join the Customer Success team, primarily supporting financial advisers in their use of one of their software products.  This role is offered on a 12 month fixed term contract (maternity cover). You’ll take calls and emails from customers using their products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.

In addition to having a great telephone manner and email writing skills, you will have previous experience of telephone and email customer support, ideally within a business-to-business environment.

You must be passionate about providing excellent support to customers. You’ll have a high attention to detail and be able to follow processes and perform tasks in a structured well thought-out manner.

Whilst full training is provided, you must have the ability to learn new software applications quickly and explain them to others clearly. A high level of IT literacy and good problem solving skills are vital. Previous experience in a software support role is highly desirable.

Ideally, you’ll have at least a basic understanding of the financial services industry. Any knowledge of pensions, investments and the financial advice process would be very useful, but as long as you’re keen to learn then our client can teach you everything you need to know.

In return, they offer an interesting and challenging role within a flexible and collaborative work environment, supporting a market leading software product.

What you need to succeed

High level of general IT literacy, including good working knowledge of MS Office applications

Excellent customer support skills, combining customer service with technical support

Good written and verbal communication skills, including an excellent telephone manner and confident outbound calling skills

Good interpersonal skills, including strong team working skills

Ability to perform tasks in a structured well thought-out manner (such as triaging and testing), plus good problem solving skills

Capable of quickly learning new software and explaining it to others

Strong administration and organisational skills, with the ability to plan and prioritise work to meet deadlines · Capable of developing in-depth understanding of an industry or sector (demonstrated through previous experience)

Package

This role is a 12 month Fixed Term full time position, working on a hybrid Office/ Remote basis, circa 2/3 days in the office, the rest from home. They are happy to talk flexible working and they can offer a unique and interesting role within the financial services industry. The salary for this role is £23k, dependent upon the skills, knowledge and experience you can bring to the role.

They also provide an excellent benefits package to include:

A comprehensive package of insurances bringing including Life assurance, critical illness, private medical dental insurance and a Medical cash plan

Pension with up to 10% contribution

25 days holiday per year with the option to purchase up to an additional week

A contribution to gym or sports club membership fees or fitness equipment

Access to a wide range of wellbeing support including EAP, mindful meditation sessions and on-site massages

A range of other ‘flexible’ benefits too including Cycle to Work scheme

Regular social, sports and charity events throughout the year

Please apply with your CV. Our client requires candidates to complete a short questionnaire as part of the application process. This will be sent back to you once you apply.

Please only apply if you match the criteria outlined.

Candidates must already have full rights to work in the UK. VISA sponsorship is not available.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Key Words: Customer Services, Customer Support, IT helpdesk, 1st line support, software support, helpdesk

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