Customer Services Advisor




Customer Services





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Customer Service Advisor


Salary: DOE

The Company:

Our client have celebrated over 30 years as a successful tile manufacturer and distributor. They have been producing tiles in Exeter, Devon since 1986, using a combination of quality raw materials, traditional techniques alongside new technology, and a skilled and dedicated work force. Experiencing year on year growth, with products available in over 60 countries and over 2000 retail outlets worldwide, there’s never been a more exciting time to join the company!

The Role:

Part of the Customer Services Team, responsible for processing sales via telephone, fax, e-mail and dealing with customer queries resulting from sales.

The company offer: contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover. In addition there is structured training and the potential for career progression.

Role Responsibilities:

Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner.

Support and liaise with the Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information

Assisting customers with floor plans and quantity calculations.

Responding to and solving customer problems / queries / complaints.

Liaising with warehouse / carriers with reference to distribution.

Input telephone, e-mail or faxed orders onto the Microsoft Business Central system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.

Administration of correspondence generated from proformas, invoices and distribution documentation.

Log customer issues onto the Sales Logix system, detail all relevant communication to customers.

Working with the team to achieve various other tasks as required.

Endorse and promote a positive and conscious health and safety culture within the Company.

Essential Skills & Requirements:

Possess excellent communication skills with a confident, pleasant telephone manner.

Be a team player.

Have accurate keyboard skills and experience of data entry.

Have proven customer service / sales order processing experience.

Be enthusiastic with a desire to strive towards continuous improvement.

Be IT literate, with good MS Office skills and CRM skills, training will be given as necessary.

Have the ability to work to set standards and procedures and also be able to work under pressure to tight deadlines.

Be able to work in an organised and methodical manner

Have a willingness to learn.

Be educated to a good standard. Basic mathematical ability essential.

Be able to distinguish colour ranges

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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