Customer Service Executive

Reference

HAL/AR/058540

Sector

Customer Services

Salary

£16,000 Per Annum

Town/City

Penzance

Contract Type

Permanent

Closing Date

09/06/2022

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Customer Service Executive

Location: Penzance

Salary: £16,000-OTE £22,000 - £35,000

The Company:

A customer service executive is required to join one of the UK's leading currency brokers based in Penzance, easily commutable from Truro and a variety of locations, offering exemplary customer care and specialist money transfer services. Our client takes pride in saving clients’ money, and an unwavering commitment to exceeding their expectations underpins their success. 

Job Role:

As a customer service executive within the Small Payments team, you will work directly with personal clients, proactively contacting registered clients and helping them activate their online accounts. You will also assist clients with their transactions and answer any queries they have. This is not a cold-calling role; the successful candidate will be contacting registered clients with genuine requirements.

Experience within the Financial Services environment is not required for this role, but sales/office experience is preferable. There is an opportunity for progression for those who succeed within this position. The hours for this role are primarily Monday to Friday, 8.30 to 5pm, and Saturday 9:00 -1pm on a rota basis.

Key Responsibilities:

  • Previous sales/customer service experience
  • Motivation and the desire to work hard
  • Excellent organisational and communication skills
  • Excellent telephone manner, strong communication skills
  • The flexibility to manage changing workloads and the ability to work with non-technology savvy clients

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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