Customer Representative

Reference

UAL/AR/057311

Sector

Customer Services

Salary

£19,000 to £20,000 Per Annum

Town/City

Lowestoft

Contract Type

Permanent

Closing Date

22/12/2021

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Customer Representative - Lowestoft

Salary - £19k - £20k (Depends on candidate experience)

5 days per week (40 hours)

The Client:

Our client has a unique service offering with a global reach and corresponding customers covering the sectors. They are continuously developing their sales approach and want you to be part of this. They provide consultancy and membership intelligence services.

The Role:

Our client is seeking a bright and enthusiastic Customer Representative to look after the memberships within the company. This person will be responsible for their subscribers, being the members ‘go to’ for any customer enquiry and constantly ensuring a positive customer experience so that the members are getting the most out of their subscription.

It will entail learning all subscription products on offer as well as understanding the offshore energy sector in detail. It will involve reporting all feedback to the relevant departments to constantly improve the service to their worldwide subscribers.

Role Responsibilities:

  • Delivering excellent customer service through maintaining good relationships
  • Providing knowledge on all subscriptions to assist with any customer enquiry
  • Providing support to the sales team
  • Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
  • Dealing with subscription renewals
  • Recording incoming email and phone enquiries rapidly and efficiently.
  • Excellent telephone skills and a persuasive demeanour.
  • Use of Word, Excel, Publisher
  • Gathering market and customer information as input to sales activities.

Essential Skills & Requirements:

  • Customer Service background within office environment
  • Computer skills needed preferably previous experience was computer based
  • Experience in contacting businesses on the phone as well as face to face

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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