Concierge & Reservations Executive

Reference

RPU/AR/064875

Sector

Travel & Leisure

Salary

£27,000 Per Annum

Town/City

Ayrshire

Contract Type

Permanent

Closing Date

07/08/2024

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Concierge & Reservations Executive

Location: Ayrshire

Salary: £27k + Excellent Benefits

Permanent, Full-Time, Monday - Friday

The Client:

Our client is a luxurious 5-star hotel, renowned for its personalised service and meticulous attention to detail.

The Role:

As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.

Responsibilities:

  • Managing and achieving Activities & Experiences sales targets.
  • Improving communication procedures internally and externally.
  • Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
  • Managing guest enquiries for Activities & Experiences (A&E).
  • Conducting pre-stay calls at 30 and 14 days.
  • Handling A&E bookings on Check front and managing check front details.
  • Manage A&E charging and build relationships with A&E suppliers.
  • Prepare monthly reports on A&E activities.
  • Collecting guest profiles in Clock PMS.
  • Managing reservations via various channels.

Requirements:

  • Previous experience working in a similar role.
  • Proven experience in hospitality.
  • Strong communication skills.
  • Ability to manage multiple tasks efficiently.

Benefits:

  • Tips
  • Canteen
  • Company events
  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme
  • Discounted or free food

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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