Community Experience Manager

Reference

HAL/AR/059149

Sector

Marketing & PR

Salary

£28,000 to £36,000 Per Annum

Town/City

East London

Contract Type

Permanent

Closing Date

02/09/2022

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Community Experience Manager

Location: London (Hackney Wick)

Salary: £28k to £36k (flexibility for the right candidate) + Excellent Benefits

The Client:

Our client is an independent British fashion label. The company design everything in-house at their East London studio and their garments are ethically made to last using premium, high quality fabrics. The company are looking for a like-minded, ambitious individual who feels they will excel in a small, fast-paced working environment alongside a dedicated team at the studio in Hackney Wick!

As one of the fastest-growing streetwear collectives in the UK, they are now opening up a new position of Community Experience Manager.

The Role:

  • Manage and develop the growing Community Experience team across all customer care for the brand
  • Lead daily customer care operations including tracking deliveries, managing orders and resolving customer issues and queries
  • Communicate with warehouse and logistics partners to ensure the smooth running of day to day logistics
  • Oversee and play a key role in supporting the community across different channels alongside the rest of the Community Experience Team
  • Drive the changes necessary to continually improve and build the best end-to-end customer experience in the industry
  • Provide meaningful insight to the wider team to influence the product road map
  • Develop and implement new processes to improve ways of working

About You:

  • 3+ years management experience in a similar B2C role within the fashion industry
  • A positive can-do attitude; incredible community centric mentality coupled with high levels of empathy
  • Current working knowledge and experience of utilising Re:amaze and Shopify systems
  • Ability to identify and solve repeat issues, demonstrating strong attention to detail
  • Comfortable with achieving and maintaining performance targets
  • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
  • Excellent interpersonal and communication skills, both verbal and written
  • Based in London
  • Eligible to work in the UK

In Return:

  • A friendly and supportive culture
  • Vibrant creative studio with a fully stocked kitchen 
  • Annual leave accrual 
  • Paid birthday day off
  • Generous discount
  • Best friend and family discount
  • Weekly social events
  • Studio located in East London with great transport links
  • Pension scheme

If you want to work for one of the best companies whose staff retention speaks for itself then please forward your CV & prior to applying for this opportunity, please ensure your CV details all relevant experience.

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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