Business Systems Manager (Internal)




IT & Internet


£45,000 Per Annum



Contract Type


Closing Date


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Business Systems Manager (Internal) - Poole

Salary: up to £45k  + Bonus + Pension + Discount Shopping Scheme + Free Car Parking

The company

Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

The Role

As the Business Systems Manager, you will be responsible for the business systems within the company. Ensuring that they are well maintained, secure, supported and that they meet the needs of the growing business.

You will be working as a part of an internal DevOps team with your main focus being on the running of the main business systems, local, data centre and cloud-based services.

You will be third line support for any back-end issues that occur with these systems and will play an active part in the design and implementation of any new requirements the business may have.

You will report to the Senior Management Team and be expected to be able to present at this level concisely.

As Business Systems Manager, you will need to:

Research, install and configure new business systems and networks including live, development and test systems.

Implement technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers.

Act as third line support for any issues that arise within the business systems and networks.

Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.

Be a part of the planning, development, and implementation of the IT budget.

Be responsible for the risk management of the systems and the business continuity plans.

Be responsible for the maintenance of all hardware and software across the estate.

Organise purchasing of some hardware and software.

Schedule upgrades and security backups of hardware and software systems.

Monitor and manage system alerts and security alerts.

Guarantee the smooth running of all IT systems, including (but not limited to) security software, print services, cloud services, network connectivity, file and email provision.

Ensure that users adhere to software licensing laws.

Provide secure access to the network for remote users.

Secure data, and systems from internal and external attack.

Offer users appropriate support and advice.

Manage crisis situations, which may involve complex technical hardware or software problems.

Mentor and train new IT support staff.

Keep up to date with the latest technologies.

Contribute to organisational policy regarding quality standards and strategic planning.

About You

Applicants will need to have held similar positions within IT led companies and have a proven track record of system stability and internal service delivery. They will need to be well versed in Microsoft Cloud technologies and Data Centre led solutions, as well as having experience of traditional networking, other on-premise software and other hardware-based solutions.

Essential skills:

Microsoft 365 core services




Exchange Online

Microsoft 365 and Azure security services

Azure IaaS Solutions

Azure Backup Services

Microsoft Intune

Windows Server

Microsoft Active Directory

Microsoft NPS

Microsoft Certificate services

Wireless Networking


Veeam Backup and replication

Microsoft Hyper-V

Core switching and networking

Storage networking

SQL Server Implementation and Maintenance

Windows 10

Office 365 Application Suite

Windows devices hardware

Apple Mac devices (hardware and software)

Apple mobile devices

Telephony systems

Meeting Room Systems

Patch management solutions

Good written and verbal communication skills

Attention to detail and ability to think laterally under pressure

Service management and customer services

Systems Documentation skills


802.1x networking solutions

SQL Server DBA

VMware Server

SonicWall FWs

HP Switches


ConnectWise Manage

Codeless Platforms BPA

Microsoft Power Platform

Qualifications and Certifications

Business Systems Degree




Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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