IT & Internet
£45,000 Per Annum
Applications Support Technician - Poole
Salary: up to £45k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking
Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).
Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.
An experienced, enthusiastic, and versatile individual is required to join an established technical service desk team in supporting our clients SAP Business One customer base.
**Working hours will be within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)
Applicants will have experience working in a technical capacity, within any leading ERP solution. Preferably with support and customer management skills.
A professional and confident manner
Support experience in any capacity working with queue management and prioritization
Customer service skills
A good working knowledge of computer hardware, networking principles and Microsoft Server Operating systems
Understanding of Active Directory/Group Policies
Experience working with EDI or ETL processes and common data structures (XML, JSON)
Experience with Microsoft SQL Server or similar database platform
Understanding and experience using query languages (T-SQL)
Working knowledge of script languages (e.g, Powershell, Visual Basic, Python)
A strong understanding of any of the top ERP soloutions
SAP Business One experience and / or accreditations
Working knowledge of Veeam backup and replication
Working knowledge of Virtual Machine snapshotting
Working knowledge of security certificates (SSL certificates)
Working knowledge of Citrix /Microsoft RDS/ Microsoft Windows Server operating systems
Microsoft SQL Server Accreditations
Experience investigating complex problems and identification of root causes.
Experience using Linux
Experience with Web API interfacing
Experience with Boyum Products
Experience with Codeless Platform Products
Experience with programming languages (c#, java)
Exposure of the SAP HANA database platform
Exposure of SAP Concur, CodelessPlatforms BPA Platform, Boyum SBO add-ons, Solver Bi360, Magento Webshop
Qualifications and Certifications
Minimum GCSE or equivalent Maths and English - grade C or above
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.