Application Support Technician




IT & Internet


£45,000 Per Annum



Contract Type


Closing Date


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Applications Support Technician - Poole

Salary: up to £45k  + Bonus + Pension + Discount Shopping Scheme + Free Car Parking

The company

Our client are a leading provider of IT solutions, providing services to SME’s to sizeable PLC’s, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK’s number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

The Role

An experienced, enthusiastic, and versatile individual is required to join an established technical service desk team in supporting our clients SAP Business One customer base.

**Working hours will be within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)

About You

Applicants will have experience working in a technical capacity, within any leading ERP solution. Preferably with support and customer management skills.

Essential skills:

A professional and confident manner

Support experience in any capacity working with queue management and prioritization

Customer service skills

A good working knowledge of computer hardware, networking principles and Microsoft Server Operating systems

Understanding of Active Directory/Group Policies

Experience working with EDI or ETL processes and common data structures (XML, JSON)

Experience with Microsoft SQL Server or similar database platform

Understanding and experience using query languages (T-SQL)

Working knowledge of script languages (e.g, Powershell, Visual Basic, Python)

Essential skills:

A strong understanding of any of the top ERP soloutions

SAP Business One experience and / or accreditations

Working knowledge of Veeam backup and replication

Working knowledge of Virtual Machine snapshotting

Working knowledge of security certificates (SSL certificates)

Working knowledge of Citrix /Microsoft RDS/ Microsoft Windows Server operating systems

Microsoft SQL Server Accreditations

Experience investigating complex problems and identification of root causes.

Experience using Linux

Experience with Web API interfacing

Experience with Boyum Products

Experience with Codeless Platform Products

Experience with programming languages (c#, java)

Exposure of the SAP HANA database platform

Exposure of SAP Concur, CodelessPlatforms BPA Platform, Boyum SBO add-ons, Solver Bi360, Magento Webshop

Qualifications and Certifications

Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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